-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Re: Laptop keyboard giving wrong characters

Create an account on the HP Community to personalize your profile and ask a question

06-25-2013 03:52 PM
I have this same issue but even a little weirder. It took me a while to see the pattern but when I type A, what I get is AZ1Q, S = SX2W, etc. It is literally taking the character, adding the key one below, the key two above then the key one above in a line for nearly every, but not all the keys on my HP DV7.
I'm running Windows 8 and have been for months and this just started out of nowhere. I have a wireless keyboard and it works fine, and I have tried the on-screen keyboard and it to works fine...that god because I couldn't enter my password in otherwise.
I've installed a new updated BIOS, tried every key combination I've been able to find, deleted and reinstalled all the keyboard drivers, reset my machine, and pretty much anything I could either think of or found searching the web to no avail. The only thing minorly unusual that I did prior to this was to run Iolo System Mechanic's registry error repair utility. It fixed a number of issues and once it was done I left for work. When I came home it was like this. Any suggestions? I can work around it with my wireless keyboard so it's not exactly a life-or-death issue but it's dang inconvenient and just so bizzare. I wonder if it's a hardware failure.
Any new advise or suggestions would be appreciated.
12-17-2013 09:44 PM
Valstay,
I have a very similar problem. I have a problem with b, g, h, and n.
Searching shows that this has happened to a few people, but no one has posted their solution.
Do you have one? I hope?
Peace,
Randy Stegbauer.
12-20-2013
08:30 AM
- last edited on
04-20-2016
11:02 AM
by
OscarFuentes
Hi Randy,
I see that you are having some issues with your keyboard. I have included a link below to an HP document about troubleshooting your keyboard. Give the Stuck Keys section a look over and try the steps there.
Notebook Keyboard Troubleshooting:
http://support.hp.com/us-en/document/c03843122
If you can let me know your product number and your operating system we can look at reinstall the driver and see if that helps.
Find your product number on a notebook:
http://support.hp.com/us-en/document/c00033108
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP
