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05-06-2017 11:42 AM
05-06-2017 01:10 PM
Hello @bigSPOON420
Welcome to the HP Support forum. Thank you for posting!
Since the BIOS/UEFI hardware diagnostics passed, your issue is related to the fact Windows/BIOS cannot find a bootable device to load an operating system from.
This can be caused because:
- BIOS settings are incorrect
- your Windows OS is corrupted
I suggest you enter the BIOS and load default settings/reset the BIOS to factory default condition.
Restart the PC and if this does not help, you will need to reinstall the operating system (or perform HP Recovery). Do you use Windows 7 as mentioned above initially ? Do you know how to perform HP Recovery F11 option ?
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
05-07-2017 10:02 AM
05-07-2017 10:10 AM
05-07-2017 10:14 AM
@bigSPOON420 wrote:
Unfortunately the windows 7 edition and windows 10 I had, were both digital copies. So I have no CD to use to install an OS.
Windows 10 ISO image can be downloaded from Microsoft web site - for free.
Windows 7 ISO image can be downloaded from Microsoft but only full product package (FPP) version, not OEM version.
If the PC came with Windows 7 Home, does it have a COA sticker attached to it on the bottom - do you have a license for it.
If you upgraded to Windows 10 from Win 7, was this performed when it was free some time ago?? Microsoft had 1 year long campaign for free upgrade to Win 10.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
05-07-2017 10:15 AM
05-07-2017 10:15 AM
@bigSPOON420 wrote:
My recent BIOS before updating to windows 10 was F.2E. But by pressing F2 at start up takes me to a black screen with bios 1.6.0.0
Don't worry about this - it is not important now and is not realted to the operating system. F2 is not the BIOS - this is UEFI part of the hardware diagnostics
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
