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- HP Community
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- [SOLVED] Windows 10 - Laptop won't go into sleep mode

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08-01-2015 12:46 PM
Yep, turns out I'm still experiencing the issue as well. It seemed the display adaptor update had fixed it, but it has since resurfaced.
I tried mjma's suggestion and was able to sleep and resume, but I'll hold off on any conlusions until I'm able to do so in various conditions successfully with consistency.
08-01-2015 01:46 PM
08-01-2015 04:55 PM
What I was able to find out is that it's most likely intel hd driver issue. It keeps going non-respondive on my pc.
Intel drivers starting with 10. are not supporting windows10 so they crash or freeze. Recent driver is 15.40.4.64.4256. Unfortunately, it is not approved by HP yet. I was not able to find a way to install it.
08-02-2015 03:36 AM
After various tests, I may be onto something.
1. I went into device manager and uninstalled Intel HD Graphics.
2. I restarted my laptop.
3. I opened a few store apps and desktop programs.
4. Closed the lid / Pressed "sleep" in the start menu.
At the moment, everything is working fine. The driver version is 10.18.15.4248.
Hope this helps!
08-02-2015 04:14 AM
08-02-2015 04:20 AM
I am having the exact same problem.
I am not a techie so do not understand some of the suggested fixes but even if I did surely this is an HP issue to solve?
I couldn't understand why my laptop woudn't start again this morning to also find it drained of all power as the sleep mode obviously doesn't work.
I do not have the time to keep restarting my laptop from the beginning every time I need to turn it on, neither do I wish to see my battery drained of power constantly.
HP no response as yet surely after this time you have some fix for us?
