Sleep and Shutdown issues after upgrading to Windows 10

[jem38411]

Hello again DanG82.

I just checked the Intel download site and they released Ver 11.0.0.1180 on 12 November. Could this be the permanent fix we've been waiting for.

Thanks for all your help

[NowshDaDon]

I hope it is. I've downloaded the mei driver version 9 and still no cure for this disease. If this works please let us know. Thanks a bunch

[NowshDaDon]

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@reverond wrote:

**I have posted this in another area with the same issue**

YES!!!!! A Solution that worked.  Spread the news.  It has to do with the Intel Virtualization Tehnology. Didn't know what that was until this issue came up in Windows 10.

First, find out if this is your issue.  

1. I installed the 'Intel Processor Identification Utility' directly from Intel.

2. After installation, open the program and go to the 'CPU Technologies' tab.

3. If it says 'YES' for Intel Virtualization Tehnology, proceed.

Solution...(at least on my system)

1. The next thing you have to do is go into the BIOS.  If you have not done this before, proceed at your own risk. 

        You need to restart the computer and enter the BIOS (for me I hit F10 at the HP screen)

2. Within the BIOS, there is an 'Advanced Options' section

3. In this section there is a line for 'Intel Virtualization Tehnology' and it will say enabled or disabled.  My computer said disabled.

4. If this is the case, change the option to 'ENABLED'; then SAVE and EXIT from the BIOS.  

The Computer will restart and from that point on Shut Down, Sleep, etc. has worked.  WOW this was a frustrating issue. Almost went back to Windos 8.  I take no credit for this solution, I pieced it together from other posts on this issue.  Hope this helps.

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Hey Reverond, thanks for your method.  I am trying your solution. I will let you all know how this goes. Thanks everyone

[DanG82]

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@jem38411 wrote:

Hello again DanG82.

I just checked the Intel download site and they released Ver 11.0.0.1180 on 12 November. Could this be the permanent fix we've been waiting for.

Thanks for all your help

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It's possible...  You could try installing it and if the issue resurfaces, follow my steps to revert back to v9/v10 again.  If you do give it a shot, please report back on how it goes!  🙂

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@NowshDaDon wrote:

I hope it is. I've downloaded the mei driver version 9 and still no cure for this disease. If this works please let us know. Thanks a bunch

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Did you try following my steps posted here?  Simply installing v9 won't solve the problem because v11 will automatically reinstall itself.  You need to also use the Show or Hide Updates Troubleshooter to permanently block updates  to the MEI driver.

[jem38411]

Hello DanG82

I installed the new driver 11.0.0.1108. It's too ealry to tell if it's a complete fix but everything seems to working so far. If it is the fix we've been waiting for can you please tell me how to turn automatic driver updates back on. Many thanks.

[DanG82]

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@jem38411 wrote:

Hello DanG82

I installed the new driver 11.0.0.1108. It's too ealry to tell if it's a complete fix but everything seems to working so far. If it is the fix we've been waiting for can you please tell me how to turn automatic driver updates back on. Many thanks.

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If you run that Show or Hide Updates Troubleshooter again, there's an option to un-hide updates.

Hope the new driver continues to work for you!

[jem38411]

Dang82

thanks a million. You're a champion.

[MuSTY_rx]

Great solution. I couldn't find any solution from HP customer support in Turkey.  By this way I can use shut down and sleep mode now 🙂

[jem38411]

Hello again DanG82,

I've had the new version of IMEI up for a few days now all working OK except twice out of about 20 times i couldn't wake it from time-indiced sleep. I now have Windows 10 1511. I'm not game enough to try to go back to VER 9 of IMEI again. I guess I'll just have to remember to click sleep when I'm leaving my computer. It works fine. Let's just hope they fix it one day. But this new Ver 11 is nearly right.

[DanG82]

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@jem38411 wrote:

Hello again DanG82,

I've had the new version of IMEI up for a few days now all working OK except twice out of about 20 times i couldn't wake it from time-indiced sleep. I now have Windows 10 1511. I'm not game enough to try to go back to VER 9 of IMEI again. I guess I'll just have to remember to click sleep when I'm leaving my computer. It works fine. Let's just hope they fix it one day. But this new Ver 11 is nearly right.

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Yeah, I figured that would probably be the case...  I suspect it won't be resolved until either Windows releases an update that fixes it or Intel releases a whole new version of the driver (presumably v12).

There's no harm in sticking with v9.  That's what I'd recommend for the time being.

Thanks for the info!