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- HP Community
- Archived Topics
- Notebooks Archive
- Touchpad Scroll not working - Windows 8 upgraded

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11-15-2013 09:02 AM
Hello Tali1
Thank you for re-posting with your product information. Unfortunately, this is the HP Forums and I would be unable to provide you with accurate information regarding your ASUS laptop. I would recommend that you state your issue on the ASUS Forums at support.asus.com/ . Be sure to provide as much information as possible like the model number and what information you can about your operating system so they can accurately answer your question.
I appreciate your posting on the HP Forums and if you have any questions or concerns relating to an HP product please re-post. Have a great weekend!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
11-30-2013 07:36 AM
I tried this fix but when I go to devices then mouse in the Control Panel, I can't get any farther. I see the different tabs but cant navigate to them with the arrows on my keyboard, and my touchpad isn't working, so...
Is there no shortcut key on the HP 2000 Notebook with Windows 8 that allows for enabling / disabling the touchpad?
Already tried tapping the little circle twice with no luck. Also rebooted a few times now. Please advise.
12-03-2013
12:14 PM
- last edited on
04-20-2016
10:43 AM
by
OscarFuentes
Hi HeatherD1970,
I saw your post about the issues you are having with the TouchPad and I will be happy to help. There are no shortcuts to disable or enable the TouchPad with the exception of doing the double-tap on the circle that you have already tried. I would suggest that you look at connecting an external mouse so you are able to browse to the correct tab.
If you can provided me with your product number, I can give you a link for the TouchPad drivers so you can uninstall and reinstall them.
Find your product number on a notebook:
http://support.hp.com/us-en/document/c00033108
Thank you,
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP
12-07-2013 11:36 AM - edited 12-07-2013 01:07 PM
Hi, I would really appreciate your help. I have a HP Envy TS 15
Prod # E3S14UA#ABA
I am experiencing the same type of problem with the scrolling feature. I clicked the "Scrolling" and enable all options under the menu, restarted the PC, but scrolling doesn't work anyway. What could be the suggestions?
I also tried two-finger scroll and it does work.
Thanks in advance.
12-11-2013 08:40 AM
Hi NataSturza,
Welcome to the HP Forums! I see that you are having problems with your TouchPad. I will be happy to help. Below is a link to the TouchPad drivers. Start by uninstalling the Synaptics device in Device Manager and then reinstall the drivers.
Opening Device Manager:
http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
Synaptics TouchPad Driver Windows 8:
Thank you,
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP
01-28-2014 10:53 AM
My Touch pad scrolling isn't working. I just had a new hard drive installed and Windows 8 reinstalled, but I can't figure out how to get the scrolling to work. I have tried the suggestions posted and none of them seem to work. I can get to Mouse Properties then I can't find any of the options.
Please Help!!
12-01-2014 01:59 PM
hi ! I have the same problem with my touchpad, scrolling doesn't work. I can reach the window where I have to put a tick to solve the scrolling problem but i can't (the tick doesn't appear when i click).... can you do something for me ?
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