cancel
Showing results for 
Search instead for 
Did you mean: 
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
Level 3
38 36 0 7
Message 101 of 264
4,035
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

its not posible for me to downgrade to ime 9.xxx as system is not compatable when i upgraded to 11.0.0.1157 there is no positive result as problem resufaced again . problem remained as it is.  i am using hp pavilion 15-n096sa . anone  having solution for this problem plz suggest me . i tried every solution in this blog but couldnot resolve it.

 i tried  1. clean boot  2. installed new drivers 3. upgraded to new version of ime 4 . tried many other things  apart from upgrading bios . HP did not provide new bios upgrades. i hope its only solution.

 

any other possible solutions are welcome.

0 Kudos
Highlighted
Level 2
17 16 0 8
Message 102 of 264
3,986
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

Go to device manager- system devices-Intel management engine Interface-uninstall (delete) all the versions.
reboot.
then install v9.5xx.
0 Kudos
Highlighted
Level 3
38 36 0 7
Message 103 of 264
3,968
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

ok i will follow your advice , thanks for guiding me.

0 Kudos
Highlighted
Level 5
144 143 8 49
Message 104 of 264
3,958
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

Gangadhar12 please try and understand it is not a BIOS issue it is an Intel problem which is widespread and not just limited to hp, specifically Intel Management Engine Driver v11 and above the only solution at the moment is downgrading to IME 9.5
Upgrading IME will NOT SOLVE your problem.
****Click the Thumb icon to say thanks****
****Please mark Accept As Solution if it solves your problem****
0 Kudos
Highlighted
Level 3
38 36 0 7
Message 105 of 264
3,945
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

andigi11 i got an issue when i uninstalled 11.0.0.1146 and restarted the system , windows 10 automatically installing  11.0.0.1146 while restart   ,it made me impossible to install 9.0.0.5xx . i dont know what should i do in this situation. i followed what u said exactly but it became impossible task for me to install 9.xxx .

0 Kudos
Highlighted
Level 5
144 143 8 49
Message 106 of 264
3,938
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

Did you try rockanexpert's method?
****Click the Thumb icon to say thanks****
****Please mark Accept As Solution if it solves your problem****
0 Kudos
Highlighted
Level 5
144 143 8 49
Message 107 of 264
3,937
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

What you can also do is that keep the IME 9.5 downloaded to your laptop and then turn off the internet, uninstall IME 11 and keep your internet turned off and install 9.5
****Click the Thumb icon to say thanks****
****Please mark Accept As Solution if it solves your problem****
0 Kudos
Level 2
16 9 1 2
Message 108 of 264
3,898
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

 well let me clearify if when u upgraded window 10 its bios version was resetted to orignal or stock or watever u want to say but now if u update ur bios from hp website and install it the shut down problem willl be slolved automatically 
if u find this helpfull please click on kudos

well all u need to do is upgrade ur bios to latest version if bios version is not available in window 10 then select window 8.1 or window 8 then download the latest bios version for ur notebook/pc . the pc shutting down problem will be solved

Highlighted
New member
2 1 0 0
Message 109 of 264
3,781
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

I did a clean reinstall... It did not fix the problem!  Plus my USB will not recognize any peripherals either... mouse or kybrd

0 Kudos
Highlighted
Level 1
3 3 0 5
Message 110 of 264
3,702
Flag Post
HP Recommended

Windows 10 will not shut down completely? Power light stays on(official july 29th upgrade)

After going through and trying all the suggestions on the HP forums, I found the following by searching without HP in the search:

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-power/problems-in-shutting-downhibernate...

 

Method 2 worked for me:

Method 2:

It could be a compatibility issue with the new Fast Startup component.

Try the below steps and check:

  1. Open Control Panel / Power  Options.
  2. On the Left side menu, select  Choose what the power buttons do.
  3. Select Change settings that are currently unavailable.
  4. Scroll down to the Shutdown settings section.
  5. Remove the check mark from the Turn on Fast Startup option.
  6. Select the Save Changes Button.

Shut Down the computer, wait a couple of minutes and then use the Power Button to start the computer.

This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation