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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Me again,

 

Went into task manager and there were two idman.exe indicating that they were both running. I deleted them and unfortunately the problem is still there. I re-booted the computer and tried again with no luck. This is very frustrating.

 

Mike

HP Recommended

I understand it's frustating.
It's somewhat of a difficult issue to get around.

Inside Internet Explorer, please press CTRL + SHIFT + P to launch a InPrivate instance of Internet Explorer.
Inside that window, please try download the following file again

http://www.internetdownloadmanager.com/commerce/Uninstall.exe

Best regards,
Kyte

I work on behalf of HP.
HP Recommended

I tried this and this is what came out:

 

We couldn't find any search results on Windows.com for "http://www.internetdownloadmanager.com/commerce/Uninstall.exe"

 

Mike

HP Recommended

Ok, I see that there's some formatting error in the link you just posted.
Make sure there's no quotation mark at the end of the link you're pasting into the address bar.

Alternatively, you can click this  link from the InPrivate browser window.

Best regards,
Kyte

I work on behalf of HP.
HP Recommended

The quotation marks were put there in Widows response. They were not in the address I pasted.

HP Recommended

This thing is acting like some super virus.

HP Recommended

Hello again,

IDM should have placed a file on the following location
C:\Program Files\Internet Download Manager\IDMIECC.dll

Please close all of your Internet Explorer windows, and delete the file if you can.
Once that's removed, it should no longer have any control of your Internet Explorer.

Best regards,
Kyte

I work on behalf of HP.
HP Recommended

I have shut down Internet Explorer. My problem is that I do not know how to get into the program files??

HP Recommended

Hi again,

To get into the Program Files press and hold the Windows key + E
Now enter the "Local disk C:" and there you should see the Program Files folder.

Best regards,
Kyte

I work on behalf of HP.
HP Recommended

It was in the program files. I tried to delete it but it stated it couldn't acomplish the task because it was running in another file.

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