Re: Is the VTX-1000 becoming obsolete due to carrier compres... - HP Support Community

Anonymous · ‎04-22-2015

We've got a VTX-1000, which sounds great when you can get it to negotiate a wideband connection. However, it seems that so many carriers are using compression on their circuits that we can rarely get it to negotiate a wideband connection.

What is everyone else's experience? Is there another product that provides the same quality of sound but isn't so susceptible to the carrier's whims about how they run their circuits?

Thanks

Anonymous · ‎04-23-2015

I seem to have the same issue. Has Polycom responded? I spent $$ for this unit and it sounds horrible.

SteffenBaierUK · ‎04-23-2015

Hello all,

welcome to the Polycom Community.

This is not really a Polycom issue as the technology provided to enhance the Audio is counteracted by using carriers using voice compression to safe bandwidth.

The only other possibility would be utilizing one of our SIP Phones instead and selecting a HD codec for the call.

Polycom cannot control what carriers do with their lines so you really need to take this up with your service provider.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-23-2015

Ok then what is Polycom going to do about these units I have? I have three of them, can I trade them in for the difference on a SIP/or any other product?

SteffenBaierUK · ‎04-24-2015

Hello Neo,

Polycom cannot control what carrier you are using so we need to establish a few facts before you need to work with your Polycom reseller.

The original poster has talked about the usage of carriers that utilize compression on their lines. Are you seeing this issue with every call you make ?

Are these internal calls within a PABX or via a PSTN line ?

Have you tried establishing a call between two VTX's ?

Can you provide more details ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Is the VTX-1000 becoming obsolete due to carrier compression?

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