Polycom sound staion 2 stopped working

Anonymous · ‎02-04-2020

My polycom sound station 2 2201 1 60000 691 non expandable stopped working. It has been working fine for 6 months (although it is a refit) and suddenly stopped today. It switches on as normal and appears to be working BUT It does not receive calls (no ring) and there is no dial tone and won't call out. I've check the line and that is fine so the fault is definitely with the machine. What's wrong with it?

SteffenBaierUK · ‎02-05-2020

Hello @Gilbertsemp ,

Welcome to the Poly Community.

Not knowing the history or age of the device we must assume it is defective. What is the serial number printed on the bottom of the unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question