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[FAQ] What kind of support should I expect from the Community for Poly phones, Click here to find out!
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‎06-22-2025 09:52 PM

HP Recommended
Operating System: Microsoft Windows 11

I am trying to manage device in our system using Poly lens web console. Is there a guide or manual to help us through as to how to push the updates to the devices or how to make manage it effectivity from the console. 

1 REPLY 1

‎06-24-2025 12:39 AM

HP Recommended

Hello @GNquestions ,

 

Welcome to the HP Poly community.

 

A good starting point would be to share what type of devices are used.

 

A more "phone" focused FAQ post is >here< which should get you started.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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