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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-12-2024 01:25 PM

HP Recommended
Product: CCX 600-M

Quick question.. We provision devices through Poly Lens, but a growing number of devices show they're provisioned yet offline.

I've got one next to me, the device is online and functioning fine, calling in and receiving, however within Poly Lens it shows offline. The only thing that doesn't matchup is the last known IP address on poly lens is not the same as the current IP address. Is there a way to sync this?

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2 REPLIES 2

‎09-12-2024 01:37 PM

HP Recommended

Hi @H-Weaver Welcome to Poly HP Support Community.  

 

Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎09-13-2024 03:17 AM

HP Recommended

Hello @H-Weaver ,

 

welcome to the HP Poly community. A god starting point would be the information what Software version these phones are running. Is this a new installation and did you have any changes to your network or firewall lately?

 

Please remember these Ports and Protocols >here<

 

Sharing a log of one of the phones after a couple of minutes after a restart could also help. Please ensure you consult the VoIP FAQ for solutions as well.

 

If all fails please go ahead with what @M_Salman suggested and open a ticket.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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