Windows DHCP Server Options formatting

[Anonymous]

I'm trying to set up DHCP Option 160 to provision our CCX500 phones in our Lens account.  For the life of me, I am unable to make this work, and I do not know why. 

I'm currently using the URL of https://LensUsername:LensPassword@tenantnumber.deviceprovisioning.dm.lens.poly.com
The documentation made me think the formatting should be:

https://LensUsername:LensPassword@https://tenantnumber.deviceprovisioning.dm.lens.poly.com

But neither option works.

The log file is below:

000018.480|rdisk|*|00|Initial log entry. Current logging level 4
000018.484|rdisk|*|00|RAM disk created and mounted at "/data/polycom/rfs0"
000018.484|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000018.487|log |*|00|---------- Initial log entry ----------
000018.487|log |4|00|UtilLogServerC::readUploadPosFromFile: Cannot open /data/polycom/ffs0/app.log.pos
000018.487|so |*|00|Phone Information
000018.487|so |*|00|Platform: Model=CCX 500, Assembly=3111-49710-001 Rev=K Region=0
000018.487|so |*|00|Platform: Variation 0-1-0-0-0-0-0-0 TeamsButton
000018.487|so |*|00|Platform: Interface eth0 MAC=64167ff9e934
000018.487|so |*|00|Platform: BootBlock=Unknown Unknown
000018.487|so |*|00|Platform: BootL1=Unknown Unknown
000018.487|so |*|00|Platform: Updater=7.0.3.0228 14-Apr-21 17:26
000018.488|so |*|00|Platform: Updater Signature=Release (00000080)
000018.526|so |*|00|Factory Certificate INSTALLED
000018.526|so |*|00|Active Slot _a
000018.526|so |*|00|Unsecure Boot, Fuse Not-programmed
000018.526|so |*|00|AVB status is Locked
000018.526|so |*|00|Application, main: Label=SIP, Version=Atlas 7.0.3.0228 14-Apr-21 17:26
000018.526|so |*|00|Application, main: P/N=3150-11530-703
000018.527|so |*|00|PoE-Type-0 is detected
000018.528|pwrsv|*|00|Initial log entry. Current logging level 4
000018.528|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000018.528|apps |*|00|Initial log entry. Current logging level 4
000018.529|bsp |*|00|Initial log entry. Current logging level 4
000018.757|tls |*|00|Initial log entry. Current logging level 4
000018.762|pmt |*|00|Initial log entry. Current logging level 4
000018.762|ethf |*|00|Initial log entry. Current logging level 4
000018.762|wdog |*|00|Initial log entry. Current logging level 4
000018.763|hw |*|00|Initial log entry. Current logging level 4
000018.763|ares |*|00|Initial log entry. Current logging level 4
000018.763|dns |*|00|Initial log entry. Current logging level 4
000018.763|cfg |*|00|Initial log entry. Current logging level 4
000018.763|cfg |*|00|Prm|cfgParamBaseProfileUpdate: the current base profile is MSTeams
000018.765|appsm|*|00|Initial log entry. Current logging level 4
000018.765|appsm|5|00|Role 2 not found. Active role not changed
000018.765|appsm|5|00|Role 2 not found. Idle role not set
000018.765|appsm|*|00|Initial Active role changed to '<Error>' (Failure), idle app to '<Error>'(Failure).
000018.769|dot1x|*|00|Initial log entry. Current logging level 4
000018.827|lic |*|00|Initial log entry. Current logging level 4
000018.827|lic |*|00|Checking license expiry in 43771 seconds
000018.829|curl |*|00|Initial log entry. Current logging level 4
000018.829|utilm|*|00|Initial log entry. Current logging level 4
000018.829|copy |*|00|Initial log entry. Current logging level 4
000018.829|rtos |*|00|Initial log entry. Current logging level 4
000018.848|dasvc|*|00|Initial log entry. Current logging level 4
000018.849|pwr |*|00|Initial log entry. Current logging level 4
000018.849|pwr |5|00|Initializing Power Manager - Polyapp
000018.849|sec |*|00|Initial log entry. Current logging level 4
000018.849|cfg |5|00|Prm|Parameter feature.usb.host.enabled requested type 0 (UInt) but is of type 7 (Bool)
000018.850|cfg |5|00|Prm|Parameter feature.usb.device.enabled requested type 0 (UInt) but is of type 7 (Bool)
000018.853|so |*|00|Configuration files: 000000000000_profile.cfg
000018.853|so |*|00|Configuration file "000000000000_profile.cfg" SHA1 digest: a618f0c579ec37196b4ede0155871f1c49296dbc
000018.853|log |*|00|Log render level set to 0
000018.854|pcap |*|00|On-Phone Packet Capture disabled
000018.854|srtp |*|00|Initial log entry. Current logging level 4
000018.867|res |*|00|Initial log entry. Current logging level 4
000018.867|httpa|*|00|Initial log entry. Current logging level 4
000018.867|lldp |*|00|Initial log entry. Current logging level 4
000018.868|cdp |*|00|Initial log entry. Current logging level 4
000018.868|pcd |*|00|Initial log entry. Current logging level 4
000018.868|ssps |*|00|Initial log entry. Current logging level 4
000018.868|dbuf |*|00|Initial log entry. Current logging level 4
000018.868|audjb|*|00|Initial log entry. Current logging level 4
000018.869|ssps |*|00|Using HostServices Label=HostServices Proline ARMA9, Version=1.1.0.0019 18-Jun-2019 16:06
000018.870|pwr |5|00|Powering up CAM Port 0
000018.892|ssps |*|00|sspsMain: downloaded DSP successfully using default image.
000018.893|so |*|00|System Info Reports:
000018.893|so |*|00| Cpu is ARMv8 Processor rev 4 (v8l), ID: unknown, running at 1800MHz.
000018.893|so |*|00| Board is identified as PolyCCX-CCX_500.
000018.893|so |*|00| DRAM_SIZE: 1984 MB
000018.893|so |*|00| Flash detected is 15
000018.893|key |*|00|Initial log entry. Current logging level 4
000018.894|httpd|*|00|Initial log entry. Current logging level 4
000018.894|poll |*|00|Initial log entry. Current logging level 4
000018.895|push |*|00|Initial log entry. Current logging level 4
000018.895|poll |*|00|Initial log entry. Current logging level 4
000018.895|poll |*|00|Initial log entry. Current logging level 4
000018.895|rest |*|00|Initial log entry. Current logging level 4
000018.896|ht |*|00|Initial log entry. Current logging level 4
000018.896|ht |*|00|HTTP test automation is initialized.
000018.897|ice |*|00|Initial log entry. Current logging level 4
000018.897|afe |*|00|Initial log entry. Current logging level 6
000018.898|pps |*|00|Initial log entry. Current logging level 4
000018.898|sip |*|00|Initial log entry. Current logging level 4
000018.898|sipt |*|00|Initial log entry. Current logging level 4
000018.899|sipp |*|00|Initial log entry. Current logging level 4
000018.899|ptt |*|00|Initial log entry. Current logging level 4
000018.899|xmpp |*|00|Initial log entry. Current logging level 4
000018.900|btoe |*|00|Initial log entry. Current logging level 4
000018.900|btpps|*|00|Initial log entry. Current logging level 4
000018.901|usbpp|*|00|Initial log entry. Current logging level 4
000018.901|teams|*|00|Initial log entry. Current logging level 4
000018.968|cfg |5|00|Prm|Parameter up.backlight.timeout requested type 0 (UInt) but is of type 2 (SInt)
000018.968|cfg |5|00|Prm|Parameter up.backlight.onIntensity.expandedRange requested type 2 (SInt) but is of type 0 (UInt)
000018.969|apps |5|00|cfgParamAndroidParamGet: Could get value for Settings.Secure.QS_TILES, unsupported value type: 9
000018.969|cfg |5|00|Prm|Parameter 0 is out of range
000018.970|apps |5|00|cfgParamAndroidCommTask: Unexpected command 18
000018.971|apps |*|00|Hardware board name is 'CCX 500'
000019.003|cfg |*|00|RT|Network eth0 link went up
000019.015|ssps |*|00|Application, comp. 1: Label=PolyDSP Proline ARMA9, Version=9.1.8.1014 06-Jan-2021 20:56
000019.015|ssps |*|00|Application, comp. 1: P/N=3150-11580-981.
000019.067|mcu |*|00|Initial log entry. Current logging level 4
000019.067|pkt |*|00|Initial log entry. Current logging level 4
000019.067|fur |*|00|Initial log entry. Current logging level 4
000019.067|vsr |*|00|Initial log entry. Current logging level 4
000019.067|statn|*|00|Initial log entry. Current logging level 4
000019.067|statc|*|00|Initial log entry. Current logging level 4
000019.072|cfg |5|00|Prm|Parameter ind.pattern.powerSaving.step.x.state requested type 7 but is of type 0
000019.072|cfg |5|00|Prm|Parameter ind.pattern.powerSaving.step.x.state requested type 7 but is of type 0
000019.193|ssps |5|00|DSP Log: utilIPSInit: Ping address: 0xda54eb00
000019.193|ssps |5|00|DSP Log: utilIPSInit: Pong address: 0xda558100
000019.545|so |*|00|Using TCP IP media port, configured initial RTP port 2222
000019.545|so |*|00|Open SIP RTP media port range for audio: 2222 to 2269
000019.545|so |*|00|Open SIP RTP media port range for video: 0 to 0
000019.545|so |*|00|Open SIP RTP media port range for content: 0 to 0
000019.545|so |*|00|Open SIP BFCP port range: 0 to 0
000019.545|so |*|00|Lync RTP media port range for audio: 5350 to 5389
000019.545|so |*|00|Lync RTP media port range for video: 0 to 0
000019.545|so |*|00|Lync RTP media port range for content: 0 to 0
000019.548|so |*|00|soUsbProvSetup: Not provisioning from USB
000019.548|so |*|00|Using TCP IP media port, configured initial RTP port 2222
000019.548|so |*|00|Open SIP RTP media port range for audio: 2222 to 2269
000019.548|so |*|00|Open SIP RTP media port range for video: 0 to 0
000019.548|so |*|00|Open SIP RTP media port range for content: 0 to 0
000019.548|so |*|00|Open SIP BFCP port range: 0 to 0
000019.548|so |*|00|Lync RTP media port range for audio: 5350 to 5389
000019.548|so |*|00|Lync RTP media port range for video: 0 to 0
000019.548|so |*|00|Lync RTP media port range for content: 0 to 0
000019.550|so |*|00|Enabled voice quality monitoring for (Session) (Periodic)
000019.551|usb |*|00|Initial log entry. Current logging level 4
000019.551|gbLoc|*|00|Initial log entry. Current logging level 4
000019.551|app1 |*|00|Initial log entry. Current logging level 4
000019.557|pps |5|00|[PpsHybridC]: CSTA CallConference flag is Enabled Setting to Sip stack
000019.605|ldap |*|00|Initial log entry. Current logging level 4
000019.605|bluet|*|00|Initial log entry. Current logging level 4
000019.606|btapp|*|00|Initial log entry. Current logging level 4
000019.615|hset |5|00|AppHeadsetMgrC::analogCfgInit: Hw Serial 0
000019.615|hset |5|00|AppHeadsetMgrC::analogCfgInit: cfgAnalogHeadsetOption 0
000019.615|efk |*|00|Initial log entry. Current logging level 4
000019.623|cmp |*|00|Initial log entry. Current logging level 4
000019.623|slog |*|00|Initial log entry. Current logging level 3
000019.623|wmgr |*|00|Initial log entry. Current logging level 4
000019.707|drvbt|*|00|Initial log entry. Current logging level 4
000019.854|usba |*|00|Backing File successfully refreshed
000019.880|app1 |*|00|[appInitialized]: Wifi Menu disabled for Sandy
000019.880|app1 |*|00|[appInitialized]: NFC disabled for Sandy
000019.880|app1 |4|00|AppHybridC::procLclMsg() - Starting Browser After App Initialization
000019.881|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
000019.883|ldap |4|00|ldapCfg::initCfg: ldapCfg::initCfg for cid dir.corp
000019.883|ldap |4|00|ldapCfg::isDirFeatureEnabled: for 0 enabled 0
000020.120|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
000020.620|wdog |*|00|Succesfully created HW watchdog timer interface for polyapp.
000020.755|apps |*|00|---Third-Party Apps Summary(start)---
000020.755|apps |4|00|cfgParamAndroidThirdPartyAppsInfoGet: UI theme-specific package not found: com.polycom.settings
000020.755|apps |4|00|cfgParamAndroidThirdPartyAppsInfoGet: UI theme-specific package not found: us.zoom.zrc
000020.755|apps |*|00|[Product Name]: Microsoft Teams App
000020.755|apps |*|00|[Version Name]: 1449/1.0.94.2021022403
000020.755|apps |*|00|[Version Code]: 2021420030
000020.755|apps |*|00|[Product Name]: Microsoft Teams Admin Agent
000020.755|apps |*|00|[Version Name]: 1.0.0.202101280722.product
000020.755|apps |*|00|[Version Code]: 253
000020.755|apps |*|00|[Product Name]: Microsoft Teams Partner Agent
000020.755|apps |*|00|[Version Name]: 1.0.21
000020.755|apps |*|00|[Version Code]: 29
000020.755|apps |*|00|[Product Name]: Microsoft Intune Company Portal
000020.755|apps |*|00|[Version Name]: 5.0.5045.0
000020.755|apps |*|00|[Version Code]: 4658348
000020.755|apps |*|00|---Third-Party Apps Summary(end)---
000020.904|apps |5|00|PolySettings: Tried to set Global setting Settings.Global.PRIVATE_DNS_DEFAULT_MODE to opportunistic Shouldn't directly set global settings!!!
000020.932|apps |4|00|PolySettings: Cannot disable unknown package: us.zoom.zrc
000025.517|apps |5|00|PolySettings: User data could not be removed for package us.zoom.zrc
000025.931|cfg |5|00|Prm|Parameter 0 is out of range
000025.932|cfg |5|00|Prm|Parameter 0 is out of range
000025.932|cfg |5|00|Prm|cfgParamFileSave: Invalid attempt to set param id 0 type 0 using type 1
000033.751|dhcpc|*|00|Initial log entry. Current logging level 4
000033.753|dhcpc|*|00|dhcLeaseMgr: Terminate any previous DHCP client while creating thread
000033.765|cfg |*|00|RT|cfgRtTask: Processing VLAN update 4095 on eth0, lastUpdateVlanId 0
000034.623|app1 |4|00|AppHybridC::procLclMsg() - Starting Browser After App Initialization
000034.766|dhcpc|*|00|dhcLeaseMgr: Received 1, dhcpRunning false
000035.997|copy |4|00|Configuration of URL failed
000035.997|cfg |4|00|Prov|Could not download file 64167ff9e934-phone.cfg
000035.997|cfg |4|00|Prov|Uploading phoneLocal.cfg failed
000035.997|cfg |4|00|Prov|Update configuration failed
000036.086|cfg |*|00|RT|Do not do DHCP VLAN Discovery.
000036.087|cfg |*|00|RT| Phone IP address is 10.100.2.52.
000036.087|cfg |*|00|RT| Subnet mask is 255.255.255.0.
000036.087|cfg |*|00|RT| Gateway address is 10.100.2.1.
000036.708|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
000103.244|cfg |*|00|RT| DNS server is 10.15.50.1.
000103.244|cfg |*|00|RT| DNS alternate server is 10.15.51.2.
000103.244|cfg |*|00|RT| DNS domain is crsv.com.
000103.244|cfg |*|00|RT| Time server is 10.1.3.33.
000103.244|cfg |*|00|RT| Time server is 10.1.3.5.
000103.244|cfg |*|00|RT| Time server is 10.1.3.41.
000103.244|dns |*|00|DNS resolver servers are '10.15.50.1' '10.15.51.2'
000103.244|dns |*|00|DNS resolver search domain is 'crsv.com'
000103.244|cfg |4|00|RT|cfgOsUpdateDns: fails to write to /etc/resolv.conf
000103.258|cfg |*|00|RT|Primary IP: 10.100.2.52 subnet mask 255.255.255.0
000103.273|so |*|00|Network initialization is complete, continue with network tasks.
000103.274|loc |*|00|Initial log entry. Current logging level 4
000103.274|nisvc|*|00|Initial log entry. Current logging level 4
000103.274|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer
000103.275|proxy|*|00|Initial log entry. Current logging level 4
000103.275|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer
000103.350|auth |*|00|Initial log entry. Current logging level 4
000103.350|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer
000103.350|dpair|*|00|Initial log entry. Current logging level 4
000103.350|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer
000103.351|wad |*|00|Initial log entry. Current logging level 4
000103.351|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer
000103.351|rssvc|*|00|Initial log entry. Current logging level 4
000103.351|cfg |4|00|Prm|cfgParamCbSet: duplicate function pointer
000103.363|log |*|00|Install file upload callback for 'so'

000103.363|btoe |*|00|MsgPpsNcasProcessStartStopCmnd: BTOE is disabled. Cannot start Pairing
000103.363|moh |*|00|Initial log entry. Current logging level 4
000103.364|moh |4|00|SoNcasMohC::soNcasmohCfgInit: File provisioning for Music On Hold is defined only for Lync Profile and if Music On Hold feature is enabled
000103.365|app1 |4|00|Corporate directory is not Enabled.
000103.371|cfg |*|00|Prov|Starting to provision
000103.383|utilm|4|00|utilTZEnvSet: Couldn't open file for writing
0420141109|copy |4|00|Configuration of URL failed
0420141109|copy |4|00|Configuration of URL failed
0420141109|cfg |4|00|Prov|Download of master configuration file failed
0420141109|cfg |4|00|Prov|Trying to boot from existing configuration
0420141109|cfg |4|00|Prov|Update configuration failed
0420141109|cfg |4|00|Prov|Not setting device parameters since configuration was not updated.
0420141109|cfg |*|00|Prov|Finished updating configuration
0420141109|apps |*|00|cfgParamAndroidProvisioningStatusReport: provisioning status 48
0420141109|copy |4|00|Configuration of URL failed
0420141109|log |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0420141112|copy |4|00|Configuration of URL failed

[SteffenBaierUK]

Hello @S_Chris ,

Your post ended up in the Spam Filter so it was moved here. Please ensure to use Code Tags, as an example, when posting logs as explained >here<

There is no need to create an abuse post as this community is run by volunteers and releasing a Spam post is a manual process.

For your actual issue, it may be as simple as you have a Skype for Business device with a part number of -019 which uses DHCP option 161 instead of 160 you tried to use.

Best Regards

Steffen Baier

[SteffenBaierUK · Accepted solution]

Hello @S_Chris 

just to follow up as I checked the serial 64167ff9e934 and it is a 2200-49720-019 aka a Microsoft SKU and therefore uses DHCP option 161 instead of 160.

All the phones fall back to Option 66 if 160/161 cannot be found.

Best Regards

Steffen Baier

[Anonymous]

Thanks, after some additional trail and error, i got it working with option 161, along with leaving off the "https://" in the URL

[Anonymous]

it seems only option 66 works .

option 160/161 does not work