Poly Lens 1.5 MSI File Context Change?

[Adam_In_DC2]

I've been distributing Poly Lens via Microsoft Intune for a few years now.  Every time a new version comes out - I download it and upload it to Intune - and then it goes out to staff desktops.  

Today, I downloaded PolyLens-1.5.0.msi and attempted to upload it into Intune. Unfortunately, Intune reacted with an error message stating,

• "The selected app package contains a different execution context compared to the current line of business app." 

From what I can tell by searching, this means that the installation context has shifted between "device" and "user"

I have to guess that what happens next is that I would need to create a whole new installation package that's different from the one I've been using for years.  The problem with this will be that there is no continuity between the two packages.  I'm not going to set this to auto install - because not everyone has a headset.  But those who do and are running 1.4.0 won't get 1.5.0 pushed to their desktop because I can't update the package.  Starting a new package would mean directing staff to open the Intune Company Portal and intentionally install this new version.  

It is a sub-optimal situation and I'm wondering if it is intentional or not - and whether the developers can change this back to the same style as the previous 20+ versions I've updated over the last several years.  

Thanks for any direction or advice you can provide.  

[M_Salman]

Hi @Adam_In_DC2 , Welcome to Poly HP Support Community.  

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman

[SteffenBaierUK]

Hello @Adam_In_DC2 ,

welcome back to the HP Poly community.

I have moved your post to the Poly Software Section.

From the Poly Lens desktop 1.5 release notes:

What’s New​

• UC Integration: Added support for Cisco Webex and Jabber softphones (Windows only).

Unless your organisation requires this for the above please await the next Poly Lens Desktop 2.0 release

Best Regards

Steffen Baier

[SteffenBaierUK · Accepted solution]

Hello @Adam_In_DC2 ,

I checked with the Product management team and changing behavior to shift to system instead of user is intentional and is a forward direction. With all future versions, it will be required and the user space installation will no longer be supported or available

Best Regards

Steffen Baier

[Adam_In_DC2]

This is a very helpful clarification.  Thanks for checking that out.