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‎11-05-2013 05:32 AM

HP Recommended

Hi, 

 

I would like to know what is the software key to upgrade the Polycom VSX  7000.

 

The Serial number is 820628077355AK.

 

I'm in a hurry because I need to have a videoconference tomorrow.

 

Thank you

37 REPLIES 37

‎11-05-2013 06:32 AM

HP Recommended

Hello MF,

welcome to the Polycom Community.

 

The Software Licensing sub forum contains the following FAQ post => here <=

Above shows how to simply logon to our support portal and you can check your entitlement.

 

If this is an urgent issue you may want to work with your Polycom reseller and / or Polycom support directly.

 

The Unit seems to have been sold back in 2006 and the only software available / entitled at present is 8.7

 

Have you got any specific requirements as you did not mention why you need an upgrade key before your conference tomorrow.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-10-2014 03:09 AM

HP Recommended

MODEL:- VSX 7000A (128)

SERIAL NO. :  82081209D5B4AK

SYSTEM SOFTWARE: Release 9.0.6.1 - 29Sep2010 12:56

 Please help me out with the procedure of device software upgradation, and what are the requirements for software upgradation

(i.,e.  keys / license no / serial no.)

Was this reply helpful? Yes No

‎10-10-2014 03:19 AM

HP Recommended

Hello kishan,

welcome to the Polycom Community.

 

As already explained to the previous poster the Software Licensing sub forum contains the following FAQ post => here <=


Above shows how to simply logon to our support portal and you can check your entitlement.

 

Checking against your provided serial the License for a 9.0 Software upgrade is U03C-5188-5460-0000-0384


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-09-2015 07:14 AM

HP Recommended

Hello,

 

What we need to do to receive sofware key for upgrade for serial number:

82081209D696AK

 

 

Regards,

Was this reply helpful? Yes No

‎01-09-2015 07:21 AM

HP Recommended

Hello Aleksandar,

welcome to the Polycom Community.

 

As already explained to the previous poster(s) the Software Licensing sub forum contains the following FAQ post => here <=


Above shows how to simply logon to our support portal and you can check your entitlement.

 

Checking against your provided serial there seems to be no entitlement to any later software.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-02-2015 07:32 AM

HP Recommended

MODEL:- VSX 7000A (128)

SERIAL NO. :  82072808E82AAK

SYSTEM SOFTWARE: Release 9.0.1 ru

 Please help me out with the procedure of device software upgradation, and what are the requirements for software upgradation

Was this reply helpful? Yes No

‎07-02-2015 07:56 AM

HP Recommended

Hello Сергей,

welcome to the Polycom Community.

Have a look here:

 

 

Most likely you will need a Polycom reseller. You unit was sold back in 2007 via the North-West Group


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-10-2015 12:38 PM

HP Recommended

Hi, we recently purchased new polycom V500 unit...its software is from 2004 (version 7) and as I understood I need to upgrade to more recent version in order to have it working with other video conferencing unit.

 

I followed instructions from your link, and when entered serial number no licence number is showed...I could not activate device or get the key for upgrade...I downloadad new firmfare but can not run it without upgrade key.

 

In box package (new unopened as I said) no licences, also not on CD that came with it..only product numbers.

 

Can someone assist me with this in order to get this thing work.

 

Serial number is 82044603EF00B0

 

Thank you

Was this reply helpful? Yes No

‎09-10-2015 01:28 PM

HP Recommended

Hello nklak,

welcome to the Polycom Community.

I am a bit hesitant calling this a "new" unit as the V500 registered with this 82044603EF00B0 serial number was sold via Go Telecom B.V. back in November 2004.

 

The details above making this unit nearly 11 years old so I am struggling to call this new.

 

Usually units sold come with one year warranty entitling the customer to free upgrades during this one year.

 

As this entitlement ran out 10 years ago I can only ask you to contact the seller of the unit so they can look into a way of getting you a maintenance contract with Polycom in order for any possible software upgrade.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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