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‎11-23-2016 12:47 AM

HP Recommended

Hello Jan,

welcome to the Polycom Community.

The GroupSeries was purchased back in 14/04/2016 and an activation date of 2016/05/18 and shows available but not entitled for the software.

 

I would simply call our Support Team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-02-2017 10:00 PM

HP Recommended

We have a polycom vsx 7000. The serial number is 82081209D5A7AK.

It has been working perfectly till now. Our admin, in an effort to upgrade erased the ROM.

We do noy seem to have the software CD with us.

Please suggest ways to get it back on line.

We are open to roll back to the old software or buy a new one.

We do not have the key for the old software itself.

Thanks in advance.

Was this reply helpful? Yes No

‎03-02-2017 11:16 PM

HP Recommended

Hello Gururam,

welcome to the Polycom Community.

 

The Software Licensing sub forum contains the following FAQ post => here <=

Above shows how to simply logon to our support portal and you can check your entitlement.

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-02-2017 11:28 PM

HP Recommended

Thanks Mr SteffenBaierUK,

 

I did check that. It says updates are available but I am not entitled to any of them.

 

I cant see any link for a new purchase of license / key.

 

If you can guide me to that, would be grateful.

 

Thanks & best regards.

 

Gururam.

Was this reply helpful? Yes No

‎03-03-2017 12:15 AM

HP Recommended

Hello Gururam,

Polycom does not sell directly to end customers.

 

You need to check in your region => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2017 02:15 AM

HP Recommended

Thanks Mr SteffenBaierUK.

Will try that. And will update developments.

Regards.

Gururam.

Was this reply helpful? Yes No

‎05-11-2017 05:00 AM

HP Recommended

Hello and welcome.

We have a Polycom VSX7000 S/N 820714087C84AK.

We have a software problem and need to reinstall software.

What is the software key and max software version for our product?

Thanks a lot.

Was this reply helpful? Yes No

‎05-11-2017 05:14 AM

HP Recommended

Hello Mariusz,

welcome to the Polycom Community.

 

The Software Licensing sub forum contains the following FAQ post => here <=

Above shows how to simply logon to our support portal and you can check your entitlement.

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-11-2017 05:17 AM

HP Recommended

Thank you for your reply, but the person who registered this product doesn't work in our company now. Nobody knows on which account parameters this product was registered.

==== Edited

Thank you I found product. Key Code, but the key is invalid where trying to install software version 8.5 or later.

Please help.

Was this reply helpful? Yes No

‎05-11-2017 06:44 AM

HP Recommended

Hello MariuszWisniewski,

Looking at the serial number the unit was sold back in 20/04/2007.

 

This was to a UK company which I have no idea how you in the country of residence came to this unit.

 

I assume nobody ever upgraded or purchased any maintenance so unfortunately the unit is at what Software state it was.

 

Looking how old this unit is and checking the possible support for this it seems that the original VSX7000 Support for the product was available until 12/31/2010

 

There was some follow up units but as far as I am aware they are either near end of sale or will be soon.

 

Your unit is more than 10 years old. The last activity was 2007/05/23

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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