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‎12-21-2017 02:02 AM

HP Recommended

Hello!

Polycom VSX7000
The Serial number is 8208460AD83CAK. Periodically after connection there is a reset of the device. Now the factory firmware of Release_ru 9.0.1 is set. We want to update the version to last. The first problem that we cannot find Release_RU firmware, it is simple to eat Release 9.0.6.2-103. The second - in case of updating of a firmware, ask to enter a software key which we do not have! Where to take us this key and the version of a firmware with RU?

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‎12-21-2017 02:19 AM

HP Recommended

Hello @Sibgiprotrans,

welcome to the Polycom Community.

The community's Licensing FAQ contains this post here:

[FAQ] How can I activate / check / verify / recover my license?


Checking the license for you I can see that the unit was purchased from AVCO Technologies back in 29/04/2009. Most likely nobody ever activated the license back then so there is no entitlement.

 

I believe you are running the Russian version of this so the old software is even more limited. You can try => here <= but maybe time to look into getting a new current unit.

 

Try one of our partners as we have some trade in offers.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-21-2017 07:35 PM

HP Recommended

Hello!

The license was activated, but the software key was not found!

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‎12-24-2017 09:14 PM

HP Recommended

We activated the license just how to us to receive now a software key?

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‎04-24-2018 01:36 AM

HP Recommended

Hi I would need Software Key for Serial Number 82044304DD54AK

It is a VSX7000. Thank you very muchos!

 

The current Release is 7.0.1 - 27Jul2004 21:54

Boot-UI-Version: 0.20.4

 

I want to upgrade to 9.0.6.2 - 103

04Sep2011 22:06

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‎04-24-2018 03:35 AM

HP Recommended

Hello @gärtner,

welcome to the Polycom Community.

The Unit was sold back in 22/11/2004 via NT PLUS Gmbh and seems to have never been activated.

 

The unit is end of sale and end of support and without proof that a license for anything later than that the original software was purchased I cannot produce a 9.0 Key.

 

The unit is nearly 14 years old so you may want to look into upgrading to something more current.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-17-2019 04:44 AM

HP Recommended

Hi I would need Software Key for Serial Number 820507058763AK

It is a VSX7000. Thank you very muchos!

 

The current Release is 7.5.1 - 11Jan2005 15:58

 

 

I want to upgrade to 9.0.6.1

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‎12-17-2019 06:02 AM

HP Recommended

Hello @Sergey18 ,

 

Welcome to the Poly Community.

 

It looks like this codec was never registered and therefore has no option to upgrade to the version you desire. In addition, I can see that it seems you are not the original owner who purchased the unit back in 2005.

 

The VSX is end of life and Support for the product was available until 12/31/2010


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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