• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We’re excited to announce that product dimensions are now available on the Poly Video Conferencing Knowledge Base. These articles provide detailed product size specifications ready to download.
SteffenBaierUK
Level 15
‎07-01-2025 01:30 AM
Views : 515
No ratings

Hello all,

 

We released Lens Room 1.12.20

 

Jan 06, 2024 Question: Since the move from Poly to HP, where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

Manage > Software Version > Type the name of the Software or Application

SteffenBaierUK_0-1751354781711.png


https://info.lens.poly.com/lens-room-app-rn/2025/06/30/version-1.12.20

 

Version 1.12.20


What’s New

  • Basic in-room PTZ control support for any 3rd-party camera connected to supported HP compute and Poly touch controller via standard UVC commands.
    • In-room camera controls for these 3rd-party cameras can be now managed through HP Camera Control app.
  • Remotely install and Bulk Onboard the Poly Lens Room.
    • IT admins can now remotely install and bulk onboard the Poly Lens Room app on multiple conference PCs at once—no need to visit each room individually.
    • Create and apply a client token, input your provider (Microsoft Teams or Zoom) and automatically link devices to your Poly Lens Account.
    • The Poly Lens Room app will install silently, and devices appear in your Poly Lens cloud for management. Please see PC-Based Room System Devices for more details.


Fixed Issues

  • The HP Camera Control app now supports two identical Poly cameras connected simultaneously.
  • PTZ control for the secondary Poly Studio E70 camera now works when two Studio E70’s are connected to the Poly Studio Base Kit G9 Plus.

Known Issues

  • The PTZ controls only work when the Tracking Mode is set to Off.

  • To use the People Count feature, enable the Participant Count and a Tracking Mode setting for supported cameras. Additionally, the maximum zoom level is available only when Tracking Mode is set to On.

  • There are intermittent issues in downloading the Poly Studio E60 logs.

  • If a Poly Studio Base Kit G9 Plus for Microsoft Teams is reset using the USB Recovery Key, Poly Lens Room and HP Camera Control will be reinstalled. The Reset my PC option will not restore these apps unless the original factory image is used. For full restoration, use the USB Key Recovery method.

 

Older Release:

 

  • Older version1.10.191 >here<
  • Older version1.9.290 >here<
  • Older version 1.5.257 >here<
Was this article helpful? Yes No
Contributors
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.