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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: 5258 won't print properly.

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07-09-2025 12:51 PM
I can't print out an email. Tried head cleaning, unplugging and restarting device. I have tried to realign the heads. The alignment page it prints doesn't work. Error messages about trying to reprint alignment page and rescanning. Still won't work. Ink supplies appear good. Printer status report says all good.
07-10-2025 10:44 AM
@roggenburger, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Run HP Smart:
- Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
- Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, i suggest you refer to this guide for further troubleshooting steps: HP inkjet printers - Alignment issues and errors | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee