67/305 cartridges

[Alma25]

My printer has just gone crazy following the installation of the new Instant Ink cartridges. I was sent Black and Colour in 67/305 which are quite long. What was in my printer was just the 67XL.

I assume I have been sent incorrect cartridges. Can anyone enlightnen me?

(All lights are flashing on the printer)

[Irfan_06]

Hi @Alma25,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridges.

Please click on the below video link on how to install the ink cartridge you received from HP and let me know if that resolves the issue.

https://www.youtube.com/watch?v=uNAdOob1fj4

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Alma25]

Thank you for the video, that is how I installed them. And they seem to fit, but the printer has numerous flashing lights now, and I can't reset it. Please help with that. 

Ink light flashing, info light, cancel and resume light and E/6 all flashing.

Please advise what to do next. I was trying to eliminate an ink issue. The printer is only a year old.

Thank you.

[Irfan_06]

Hi @Alma25,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support