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‎12-07-2020 07:17 AM

HP Recommended
Product: HP ENVY 7855

I have had my printer for approx 2 years, never really used it since we first purchased it because we had an additional printer in the house.  We have attempted to use it several times over the past several months and all we get are blank pages.  Can anyone help?

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1 REPLY 1

‎12-16-2020 08:08 AM

HP Recommended

@Dawne821, Welcome to HP Support Community!

The chances are that the printer ink cartridges would have dried up. I'd recommend you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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