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79 Service Error

HP Recommended
MFP M281fdw
macOS 10.15 Catalina

I had been using non-HP toner cartridges and they stopped working after the most recent firmware update.  I purchased HP toner and installed but I'm still getting the 79 Service Error message.  How can I clear this?

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HP Recommended

HP Color LaserJet Pro MFP M281 Series - 79 Service Error c06972719 | Public

Last Modified Date: 2020-11-26


This document is for HP Color LaserJet Pro MFP M281fdw, M281cdw, M281dne, M281fdn, and M281nw printers.
The error message 79 Service Error displays on the printer control panel.
Perform the following steps to resolve the error from the printer control panel.
  1. Disconnect the printer from the network.
    • If on wired network: Unplug the Ethernet cable from the back of the printer.
    • If on wireless network: Power off the router.
  2. Turn off the printer, wait for 30 seconds, and turn on the printer.
    If the printer is in ready state, disable the IPv6 feature from the control panel as follows:
    1. Go to Setup, then Network Setup, and then Network Services.
    2. Tap IPv6, and then Off.
  3. Turn off the printer, wait for 30 seconds.
  4. Turn on with the network connection enabled. 
  5. If the error message persists, contact HP Customer Support
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