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‎12-10-2020 08:04 PM

HP Recommended
Product: MFP M281fdw
Operating System: macOS 10.15 Catalina

I had been using non-HP toner cartridges and they stopped working after the most recent firmware update.  I purchased HP toner and installed but I'm still getting the 79 Service Error message.  How can I clear this?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2020 11:07 PM

HP Recommended

HP Color LaserJet Pro MFP M281 Series - 79 Service Error c06972719 | Public

Last Modified Date: 2020-11-26

 

This document is for HP Color LaserJet Pro MFP M281fdw, M281cdw, M281dne, M281fdn, and M281nw printers.
The error message 79 Service Error displays on the printer control panel.
Solution
Perform the following steps to resolve the error from the printer control panel.
  1. Disconnect the printer from the network.
    • If on wired network: Unplug the Ethernet cable from the back of the printer.
    • If on wireless network: Power off the router.
  2. Turn off the printer, wait for 30 seconds, and turn on the printer.
    If the printer is in ready state, disable the IPv6 feature from the control panel as follows:
    1. Go to Setup, then Network Setup, and then Network Services.
    2. Tap IPv6, and then Off.
  3. Turn off the printer, wait for 30 seconds.
  4. Turn on with the network connection enabled. 
  5. If the error message persists, contact HP Customer Support
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-10-2020 11:07 PM

HP Recommended

HP Color LaserJet Pro MFP M281 Series - 79 Service Error c06972719 | Public

Last Modified Date: 2020-11-26

 

This document is for HP Color LaserJet Pro MFP M281fdw, M281cdw, M281dne, M281fdn, and M281nw printers.
The error message 79 Service Error displays on the printer control panel.
Solution
Perform the following steps to resolve the error from the printer control panel.
  1. Disconnect the printer from the network.
    • If on wired network: Unplug the Ethernet cable from the back of the printer.
    • If on wireless network: Power off the router.
  2. Turn off the printer, wait for 30 seconds, and turn on the printer.
    If the printer is in ready state, disable the IPv6 feature from the control panel as follows:
    1. Go to Setup, then Network Setup, and then Network Services.
    2. Tap IPv6, and then Off.
  3. Turn off the printer, wait for 30 seconds.
  4. Turn on with the network connection enabled. 
  5. If the error message persists, contact HP Customer Support
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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