7920e Envy - cyan not printing

[AlanD58]

New printer 4/1/23, installed on W11 and using both setup cartridges and now indicated as 1/2 full.  Installed using 123.hp, printed 20+ test pages, aligned and pinhead cleaned numerous times, Dr HP offered options, done all and deep cleaned up to level 3.  Do I discard the 2 day old setup cartridges and install new ones 

[Nal_NR]

Hi @AlanD58,

Welcome to the HP Support Community. 

I'd like to help!

Yes, you have to install a new set of HP genuine ink cartridges once the setup is done. 

Note: Do not throw away the setup cartridges, as that may need in the future when it is required to be set up again. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR · Accepted solution]

Hi @AlanD58,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!