8025E Printhead replacement

[Godzilla1987]

I have had issues with print quality.  Lines etc. I have run all the options from cleaning the heads to correct smear etc. From what I am gathering the Printhead needs to be replaced BUT this particular unit cannot be done by me at home. Anyone have any other suggestions before I take this to Geek Squad?  

[A_Gayathri]

Hi @Godzilla1987,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet 8025E Printhead replacement. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the  warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Pro 8600 Printers - Replacing the Printhead

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Godzilla1987]

I have already done all this. As for replacing the Printhead. HP does NOT sell the necessary item for me to install. Thus I am forced to bring this back to Best Buy and have them give me a new one since I still have the warranty. NOT HAPPY at all with this particular model. I have had NOTHING but issues with it since Day One. 

[A_Gayathri]

@Godzilla1987,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!