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‎10-13-2021 02:49 PM

HP Recommended
Product: HPO OfficeJet Pro 8030
Operating System: Microsoft Windows 10 (64-bit)

Blue (Cyan) isn't printing and yellow isn't great. I've Cleaned, aligned, power cycled and even put in new print cartridges but nothing has changed. Any ideas? This thing is only  year old!

Category:
19 people had the same question
1 REPLY 1

‎10-17-2021 06:31 AM

HP Recommended

@Shanaria, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing in Cyan and yellow. Make sure you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a test page to check the result.

 

If the issue persists even after replacing the ink cartridges with new ones, I'm afraid this is an issue with the printhead. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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