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‎01-17-2022 03:38 PM - last edited on ‎01-17-2022 04:08 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 11

Replaced 952XL cartridge with identical one from same two pack.  Now getting error message that cartridge is older generation cartridge and does not work with this printer.

Category:
1 REPLY 1

‎01-20-2022 07:45 AM

HP Recommended

Hi @TPC4,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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