900 serious printer not regonising replacement cartridge

[TPule06]

My Office Jet Pro 9015 printer keeps telling me to replace the Blue Ink cartridge even when I insert a new one. I switched the printer off several times, but still comes up with the same error 

Any help will be appreciated 

[A_Gayathri]

Hi @TPule06,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with an HP OfficeJet Pro 9015 All-in-One Printer not recognizing a new cartridge. Here are some steps you can try to resolve the issue:

• Check Cartridge Installation: Make sure the new cartridge is properly installed. Remove the cartridge and reinstall it, ensuring it clicks into place securely.
• Clean the Contacts: Sometimes, dirt or residue on the cartridge or printer contacts can cause recognition issues. Gently clean the contacts on both the cartridge and inside the printer with a soft, lint-free cloth and a little distilled water.
• Check for Packaging: Ensure that all protective tape or packaging material has been removed from the cartridge. Sometimes, cartridges have small pieces of tape that need to be removed before installation.
• Reset the Printer: Try performing a hard reset of the printer. Turn it off, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Update Printer Firmware: Make sure your printer's firmware is up to date. Sometimes, firmware updates can resolve compatibility issues with cartridges. You can check for updates via the HP Smart app or the printer's control panel. Update the firmware on an HP printer
• Try a Different Cartridge: If possible, try using another new cartridge to rule out the possibility of a defective cartridge.
• Check for Printer Errors: Ensure there are no other errors or warnings displayed on the printer's screen that might be affecting cartridge recognition.

Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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