9012 cartridge incompatible

[Split_shot]

Keep getting cartridge 8ncompatible error, no full reset option under the support menu.  Cannot access the screen due to error message.  Using the original setup cartridges and tried new HP cartridges

Please send hard reset instructions

[praveenbv]

Hi@Split_shot, Welcome to the HP Support Community!

As I understand, you're getting an error message while using set up cartridges in your printer. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried regular ink cartridges? 

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

Please  follow the steps below to do a trade override:
 
    1. a. Open the ink cartridge access door.
    2. b. Press and hold the Wireless button for 3 seconds.
    3. c. Close the access door. A Load Paper message displays on the control panel, and the printer begins initializing.
    4. d. If the initialization does not begin, repeat steps a through c until initialization begins.
    5. e. Follow the prompts on the control panel to complete initialization.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
 
Thanks!
Have a great day!