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‎06-14-2023 07:23 AM - last edited on ‎06-16-2023 09:36 AM by Retired

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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: 9015e Printer Stuck on Validating…Please Wait. - HP Support Community - 8704099

Reply:

Could you send me the instruction on how to fix this problem.

Category:
1 REPLY 1

‎06-16-2023 12:38 PM

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@SherryB1234

 

Welcome to the HP support community.

 

I understand that your printer screen is stuck, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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