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‎01-27-2025 09:51 AM

HP Recommended

new  9015E print head and new cartridges. Once received I installed my print head printer prints blank pages. Is there some type of film on the printhead to remove before using? I do not hear any sound of the print cartridges being primed? Is the replacement printhead defective? The error says the print head is missing or defective

1 REPLY 1

‎01-29-2025 11:09 AM

HP Recommended

Hi @joegailey,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with printing on your printer after initial setup.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Kindly refer to the steps on this link to setup your printer and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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