902 Ink Cartridge Issues

[NNJR]

I have 2 different HP Officejet Pro 6978's in use. All of a sudden both will not accept Brand NEW HP cartridges, Had to load 3 new Y's to get one to work, I've got 2 new C's and can't get either to work, M's I've now got 3 new that will not load. - Get the following message - "Printing is unavailable because the indicated cartridge are defective, visit HP.com/contactHP" - Can't get anywhere on HP's website, keeps looping me back to the beginning!!!  - ANY ONE ELSE HAVING ISSUES with new 902 Series Cartridges????? - - I've gone through the cleaning processing, shutting down printers etc. nothing... If it was just one I'd say it was the printer, but being it's 2 different printers, what up?

[Dragon-Fur]

@NNJR 

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See here:

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP OfficeJet and OfficeJet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP OfficeJet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

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