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902 Ink recall

HP Recommended
902 3-pack
Microsoft Windows 7 (64-bit)

After a few attempt to get 902 ink, I finally ordered and received today from HP website- the 3 pack color.  My question is, somewhere on a community message board I saw that the recall was for colored ink (cyan and yellow) manufactured in Malaysia and with expiration dates of 4/1/22-9/18/22.  The ink I just received is dated August 2022 so falls into this category.  Is think ink safe to use?  I don't want to screw up my printer?  Should I return it?

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Sandybeach1,

 

I'd like to help!

 

I’d recommend you contact HP Phone Support in your region for replacements

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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