912 Printer cartridge not compatible with HP Office Jet Pro 8020?

[DellyT]

Hey, so I had 915XL cartridges in my printer before. Just changed to 912 cartridges today (I tried one cartridge at a time, no joy, and the more cartridges I changed, the more the problem escalated..!). The printer error message states : Installed Cartridge HP 912, Supported Cartridges : 915XL, 915, however this doesn't tally with the info on the side of the HP cartridge box? I bought the printer in China. I bought the new cartridges in the UK. Is it a region difference?

[Nal_NR]

Hi @DellyT,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

 We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.