952 XL Ink "Expired"

[Jfurnari03]

I'm quite disgruntled the fact that when I purchased this Printer back in 2018.  I bought 2 packs of 952 XL Black, (which each pack comes with 2 XL black inks).   And I bought 2 pack 952XL Color links (which is 6 total cartridges of x2Magenta, x2 Cyan,x2 Yellow).  I don't print often and Was ready to switch my set out.  to the last set I had of black, and colors.

It told me My Ink cartridges are (Old Generation)  due to a firmware update , and None of them work!  I put the old ones back in for the rest of the little Ink I got left.

This 952 XL ink isn't cheap.  and the cost of a new set of black and color is a new printer anyways.   But I have 4 XL ink cartridge's    1 black , and 3 color.. that I can't even use.   And what is this expiration date on them?   Are you kidding me?  These are properly stored in a temperature controlled room, and they shake ink with no issue.   

If I don't get this XL set replaced.. TOTALLY leaving for a different brand.. and Never again will I come back to HP ever.  A waste of a good working printer.   to just recycle because the ink costs just as much as a new printer.. and a firmware update to make my purchased ink cartridge's to OLD GENERATION/UN-USABLE.     I hope you make this right.. because I'm 150$ out of useless ink cartridge's.

[Jfurnari03]

So, any assistance going to be provided? ...

[Rainbow23]

Hi @Jfurnari03,

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message works, Click Here to learn about it.

Take care and have a nice day.

[Jfurnari03]

I have sent you a PM, nobody has sent me one yet.  It's been 48 hours and nothing came in yet so I guess you may be my specialist if no one else volunteered

[Jfurnari03]

It's been a few days, I received nothing from no one 😞  This isn't looking promising at all.

[Jfurnari03]

Will keep this going.. send me some ink already

[Jfurnari03]

bump

[Jfurnari03 · Accepted solution]

Never buying an HP product again.  Good riddance, I'm putting this company on blast soon enough.

HP Contacted me , asked me about my printer.. Since that was out of warranty they told me to get lost.  They don't care

Company's more worried about my printer being out of warranty which it is.. The whole reason for this post was obsolete, full ink cartridges no longer compatible with my printer.    Since your firmware update f**ked my 150$ ink cartridges  I had on my shelf, replace them.  If not good riddance to you.  I'll be off to another company.

NEVER.. AGAIN..