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‎03-29-2021 08:05 PM

HP Recommended
Product: HP EVNY 7855
Operating System: Microsoft Windows 10 (64-bit)

 I SEND A TEST PRINT WITH HP PRINT AND SCAN DOCTOR ALL MY PRINT COMES OUT ALL BLACK

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2021 06:20 AM

HP Recommended

@bluegoose2, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • What happens when you make photocopies on the printer?
  • Have you tried removing and reinstalling the ink cartridges?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-02-2021 06:20 AM

HP Recommended

@bluegoose2, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • What happens when you make photocopies on the printer?
  • Have you tried removing and reinstalling the ink cartridges?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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