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‎09-16-2022 09:52 AM

HP Recommended

How do you get at the print heads? In mine, they are tucked away in the corner and are not accessible. I read somewhere (I think in the manual) that the heads only move to the middle when the printer thinks that they are damaged/clogged.   I can't get to them to change the printhead.

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7 people had the same question
1 REPLY 1

‎09-19-2022 03:10 PM - edited ‎09-19-2022 03:13 PM

HP Recommended

Hi @ESchl,

 

Welcome to the HP Support Community

 

I understand you are facing a carriage jam  issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Please refer to this document: HP Smart Tank 500, 600 Printers - Replacing Printheads
 

If the issue persists, then please follow the steps mentioned in this document: HP Printers - Carriage jam or E3 error

 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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