Air Bubbles in Tubes leading to Printer Head Smart Tank 7300 Series

[Butterfly2honey]

There are air bubbles in the yellow tube leading to the printer heads.

I have done the printer head cleaning 3 times as said left the printer for 30 mins and redid the process again. The yellow in still isn’t working.

I opened up the printer to check the printer heads but the printer heads don’t move to the middle of the unit as it stated in the manual.

I have spent house going around in circle trying different things that I have found on here and no luck at all. Please help.

[Irfan_06]

Hi @Butterfly2honey,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not print one of the colors.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Butterfly2honey]

Unfortunately this hasn’t helped. I have done everything suggested I’ve even filled up the ink tanks, run full diagnostics and it says that the print has no issues. Every update available has been downloaded and updated.

I have even brought out my spirit level to check it is level and it is.

Can  the refillable ink tanks be removed to see if there is a blockage? If that is the problem?