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‎09-25-2022 07:28 PM

HP Recommended
Product: HP ENVY Inspire 7255e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just bought this printer and set it up. All color work except Cyan. I tried aligning the print head and it failed? I rain a level 3 cleaning and tried again. It still failed. I'm using the ink they sent me with the printer and have tried both from my Android phone and from my Windows 10 computer. Any ideas on what this could be? Support is closed for the weekend.

Category:
3 people had the same question
1 REPLY 1

‎09-30-2022 11:30 AM

HP Recommended

@Wooshkam16

 

Welcome to the HP support community.

 

I understand that cyan ink cartridge is not working, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge error and require one on one interaction.

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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