All 3 color ink empty with no use

[Joeg2774]

I purchased an HP OfficeJet8022E about 2 months ago. I have printed probably < 100pages using only the black cartridge. Yesterday I went to print a color photo and to my surprise all 3 color cartridges were empty. This is the first time that I tried to print something in color. Why are all 3 tanks empty with no use?

[Treeko]

HI @Joeg2774 
 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues with HP Printer.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Joeg2774]

I purchased an HP OfficeJet8022E about 2 months ago. I have printed probably < 100pages of black text only; no color at all. Yesterday, I went to print a color photo and it printed in black only. I checked the ink levels on the printer. To my surprise all 3 color cartridges were empty. This is the first time that I tried to print something in color since I purchased the printer 2 months ago. My question is, why are all 3 color tanks empty when I have not printed in color?

[Treeko]

Hi @Joeg2774 

Please let me know if you had tried steps shared on the link earlier.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Joeg2774]

Treeko,

Steps 1-4 I have tried. Printer has HP cartridges that came with the printer, correctly installed. 

Step 5 shows that the color cartridges are empty. 

Step 6, I am not about to spend $100 on color ink cartridges without resolving my problem.  As I stated in my previous emails,  I have not printed anything in color since I purchased the printer 2 months ago, until last week, when I tried to print a color photo, and the 3 color cartridges were empty.

Steps 7-12 If you want to send me 3 color cartridges at your expense, than I will proceed with steps 7-12. But I don't believe that is the problem.. I am technically and computer minded.

I have read some articles on the internet that said the printer uses color even when printing just black. Also I have read that the printer uses color ink during its cleaning cycles every so often. Can you confirm these 2 points? If this is the case, than that would explain why the 3 tanks are empty.

If I have to install 3 color cartridges every couple of months at $100, than I am not happy with that, and the printer will be returned to the place of purchase. I have had a number of different printers over the last 40 years, and this is the first time I have found empty cartridges that have never been used.