BLANK PRINTOUT

[TraciLO]

Printer 4652. It prints but is not putting out ink (prints blank). This has happened before and I just bought another cartridge. I really would prefer not to be out $50.00 again! I just put in a new 63 black cartridge and it printed a couple pages, but now it prints blank

I've already tried the cleaning recommendation

Things have been powered on/off multiple times

[Irfan_06 · Accepted solution]

Hi @TraciLO,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that prints blank pages.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[TraciLO]

Thank you Irwin6 for your reply. I am able to get printout from the glass. 

So, do I need to go through the rest of the steps you listed?

Thanks

[Irfan_06]

Hi @TraciLO,

That's great! As you are able to make a copy, the hardware is working fine.

Now please proceed with the rest of the troubleshooting steps to fix the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support