Bad Cartridge

[Kaburch69]

Hello. The printer keeps telling me that the new black cartridge you sent me is damaged and will not let me move forward with printing.

[A_Gayathri]

Hi @Kaburch69,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "bad cartridge" error on your HP OfficeJet 6958 All-In-One Printer, follow these steps:

Check Cartridge Compatibility:

• Ensure the cartridge is compatible with your HP OfficeJet 6958 printer. The correct black ink cartridge model is HP 902 or HP 902XL.

Inspect the Cartridge:

• Remove the black cartridge from the printer.
• Check for any visible damage or debris on the cartridge contacts.
• Gently clean the electrical contacts on the cartridge with a lint-free cloth or cotton swab lightly moistened with distilled water.

Reset the Printer:

• With the printer on, disconnect the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn the printer back on if it does not turn on automatically.

Reinstall the Cartridge:

• Reinstall the black cartridge into the printer.
• Make sure it clicks securely into place.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer firmware is up to date. Check for firmware updates on the HP support website and follow the instructions to update.

Align the Printer:

• From the printer control panel, navigate to the "Setup" menu.
• Select "Printer Maintenance" or "Tools."
• Choose "Align Printer" and follow the on-screen instructions.

Try Another Cartridge:

• If possible, try using another black cartridge to see if the issue is with the specific cartridge you received.

Refer to this document: HP OfficeJet 6958 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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