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macOS 10.15 Catalina

Best number to reach someone to get the INK that should have come already . My case number continues to get closed! 

Case Number [Personal Information Removed]- Closed
 
 

 

     

 

HP Reference Number: [Personal Information Removed] Product Description:       HP Color LaserJet Pro MFP M479fdw Product Number:      W1A80A  Serial Number:   [Personal Information Removed] Case Subject US/STD/ONS/02N/ HP Color LaserJet Pro MFP M479fdw - Enquiry about previous case Portal Case URL:      N/A

1 REPLY 1
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Hi@MMueller1,Welcome to the HP Support Community!

 

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

To assist you better, do you have a previous case number or were you in contact with the escalations team?

 

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

 

Keep me posted

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.