Black Ink Cartridge not rotating for replacement

[emeraldegg]

So my office has the above printer, and all 4 of the ink cartridges needed changing. I got the colors changed just fine, but when I go to rotate the black ink for removal by pressing the button as with the othres, it does not rotate, and the triangular light with the ! in it lights up and flashes. Any help would be appreciated, thanks!

[sandytechy20]

@emeraldegg

Welcome to the HP support community.

I understand that you are unable to replace the toner, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[emeraldegg · Accepted solution]

This issue has been solved, it seems the toner was a bit out of place which was causing the ink cartridge to become blocked and not rotate.

[sandytechy20]

@emeraldegg

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.