Black Ink Not Printing

[Xtal11]

Hi!  I cannot get my black ink to print.  The old cartridge wasn't that low, but I changed it to a brand new one anyway and still nothing.   I've done all the troubleshooting with cleaning the heads, aligning them, all that and the black just won't print (color is fine!).  Any ideas?

[Kumar0307]

@Xtal11, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in black. Kindly make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a test page to check the result.

If the issue persists even after replacing the ink cartridge with a new one, I'm afraid the printhead has gone bad which is non-removable in this model printer.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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