• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP PhotoSmart 6520

I am diagnosing a printer for a friend. It's an HP PhotoSmart 6520. It won't print black when printing a document from my computer.

 

The cartridge is brand new.

 

I ran the "Clean Printhead" process. The "Print Quality Diagnostic" report printed the text in black, but the black color block in section 3 is blank.

 

I ran the "Align Printer" process.  The page printed only the cyan.

 

If I print a document from my laptop, it does not print black.

 

I printed a document using my Canon printer, then put it on the scanner and copied it. It did not print black.

 

I've been to about half a dozen different websites, including HP, and they all provide the same advice, all of which I've done already.

 

Any suggestions would be appreciated.

 

Thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.