Black cartridge saying error but instant ink won't send me cartridge another until I fix error

[Johnny_Cumb]

ENVY Photo 6234 wont print. Error message says "remove and reinstall the indicated cartridge making sure correctly installed. If message continues replace cartridge".  I've removed and refit cartridge. I have cleaned it. I have updated firmware. Message still there so I want to replace cartridge but I cant because I'm on Instant Ink and it says it won't send me replacement until I've fixed the error.  Now what do I do?

[Riddle_Decipher · Accepted solution]

@Johnny_Cumb We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here to access the private messages section

P.S: Welcome to HP Community 😉

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