Black color print smear

[N0tf0und404]

The black printout always have blurred or skipped some line in text.  How to force replace the print head?

 

 

[Rainbow23]

Hi @N0tf0und404
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP Smart Tank 515 Wireless All-In-One.

Please follow the steps from this document.

Let me know if this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[N0tf0und404]

I have cleaned the print head more than 20 times as well as cleaning smears. I have already bought a replacement print head. Is there any way I could force the printer to let me replace it?

[Rainbow23]

Hi @N0tf0und404
Thank you for replying to us.

Please follow the steps from this document to replace the printhead.

Let me know if this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[N0tf0und404]

The print head won’t come out even I have open the front and inside door. I have tried couple of times. And that is why I am here asking how to “force” replace the print head, the support document just keep saying you have no need to replace the print head if the print head doesn’t come out, but obviously I need to replace it…

[Rainbow23]

Hi @N0tf0und404
Thank you for replying to us.

I suggest that you contact HP Service Center in your location from this link: https://support.hp.com/us-en/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!