Black ink cartilage 305XL not recognized by ENVY 6000 all in one printer.

[AL246000]

Black ink cartilage 305XL not recognized by ENVY 6000 all-in-one printer.

[Sneha_01]

Hi @AL246000,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6000 all-in-one printer is not recognizing the black ink cartridge 305XL, there are several potential reasons and solutions to consider. Here are some steps you can follow to troubleshoot and resolve the issue:

Potential Reasons

1. Cartridge Compatibility: Ensure that the 305XL cartridge is compatible with your HP ENVY 6000 printer model.
2. Cartridge Installation: The cartridge might not be installed correctly.
3. Dirty Contacts: The contacts on the cartridge or inside the printer might be dirty or obstructed.
4. Firmware/Software Issues: The printer firmware might need an update.
5. Defective Cartridge: The cartridge itself might be defective.

Solutions

1. Verify Cartridge Compatibility

• Check the printer manual or HP website to ensure the 305XL cartridge is compatible with the HP ENVY 6000 model.

2. Reinstall the Cartridge

• Turn off the printer and unplug it from the power source.
• Open the printer and remove the black ink cartridge.
• Reinsert the cartridge, making sure it clicks into place properly.
• Close the printer and turn it back on.

3. Clean the Contacts

• Turn off the printer and unplug it from the power source.
• Open the printer and remove the black ink cartridge.
• Gently clean the gold contacts on the cartridge with a lint-free cloth slightly dampened with distilled water or isopropyl alcohol.
• Clean the corresponding contacts inside the printer.
• Allow the contacts to dry completely before reinserting the cartridge and turning the printer back on.

4. Update Printer Firmware

• Ensure your printer's firmware is up to date. Visit the HP support website and download the latest firmware for your printer model.
• Follow the instructions to update the firmware.

5. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug the printer back in and turn it on.
• Try reinstalling the cartridge again.

6. Try a Different Cartridge

• If possible, try using another black ink cartridge to see if the issue persists. This will help determine if the original cartridge is defective.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support