Black ink cartridge has not worked for over 2 months. I'm paying monthly for instant ink, why?

[FLGordon]

• My black ink cartridge has not worked for over 2 months. I'm paying monthly for Instant Ink, why hasn't a new one been shipped?

[Nal_NR]

Hi @FLGordon,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

What is the exact issue you are facing?

Are you getting any errors?

Are you facing any print quality issues?

Meanwhile, follow the steps from this document and keep me posted on the results. 

Also, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

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