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‎01-17-2023 02:31 AM

HP Recommended

 ‎08-29-2018 08:37 PM

 
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-Bit)

I just installed a new HP black ink cartridge which came directly from HP.  Now my printer is not printing the black ink.  I have cleaned and aligned the printheads to no avail.  I removed the new cartridge and installed it again and that didn't help. I disconnected the printer and reconnected and that didn't help.  Any recommendations would be greatly appreciated.

Thank you.

Category:
25 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2023 09:01 AM

HP Recommended

@SEH17

 

Welcome to the HP support community.

 

I understand that the black ink cartridge is not working, I am glad to assist you.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

 If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎01-19-2023 09:01 AM

HP Recommended

@SEH17

 

Welcome to the HP support community.

 

I understand that the black ink cartridge is not working, I am glad to assist you.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

 If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-27-2023 09:03 AM

HP Recommended

I'm having the same issue. Are you able to assist? 

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‎01-27-2023 09:37 AM

HP Recommended

Hi, the quickest and easiest way to get help from HP is to send a message via Instagram.

They were very helpful and sent me a new ink cartridge which solved the problem as the other one was faulty.

1 person found this reply helpful
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‎01-27-2023 09:55 AM

HP Recommended

Thank you! I will try that. 

Was this reply helpful? Yes No
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