Black ink cartridges 910 exploded ink all over the place

[javajeff]

We just had two brand new HP 910 ink cartridges explode when opening them. Black ink all over the place: hands, clothes, desk, papers, carpet. There are NO instructions that come with the cartridge but we found this HP video https://www.youtube.com/watch?v=U4W-TC3D1e8  which tells us to turn the orange tab counter-clockwise (which we did), at which point the ink exploded. But upon closer inspection, the video actually shows the tab being twisted clockwise!!!

These are new cartridges purchased a few days ago, so are they warrantied? At $60 each we are now out $120.00. (And who is going to pay to have the carpets cleaned and the clothes replaced?)

[Nal_NR]

Hi @javajeff,

Welcome to the HP Support Community. 

I'd like to help!

This needs one on one interaction to look into it and if required replace cartridges. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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